Terms of Service

Last updated: June 2026

Welcome to Eli Dental. These Terms of Service explain how our online storefront works and the simple rules that apply when you browse our catalog and place an order. We have kept the language clear on purpose, because good partnerships start with mutual understanding.

Acceptance of Terms

By accessing eli1dental.com, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the site. These terms apply alongside our Privacy Policy and Cookie Policy, which together describe how we operate and how we handle your information.

Who May Use This Site

Eli Dental is a business-to-business supplier serving licensed dental professionals, clinics, and practices. By using the site, you confirm that you are purchasing on behalf of such an organization and that you are authorized to do so.

• Provide accurate, current account and contact information.
• Keep your login credentials confidential and secure.
• Notify our team promptly if you believe your account has been accessed without permission.

You are responsible for activity that occurs under your account.

Orders & Pricing

An order placed through the catalog is a request to purchase, not a finalized contract. After you submit an order, a member of our sales team will contact you within one business day to confirm the details, availability, and final pricing.

• All prices are shown in US Dollars (USD).
• Catalog prices are estimates and are subject to confirmation by our team.
• An order becomes binding only once both sides have confirmed the details and pricing.
• We may decline or adjust an order if a product is unavailable or a pricing error occurs.

Payment

Payment terms are arranged with our team when your order is confirmed. We will send an itemized invoice covering the agreed products, quantities, and totals. Billing questions can be directed to billing@eli1dental.com. Please pay invoices by the due date noted on each invoice.

Shipping & Returns

Delivery timelines, carriers, and costs are described on our Shipping page. If something arrives damaged or is not what you expected, our Returns page explains how to request a return or replacement. Certain consumable, sterile, or single-use items may carry handling restrictions, which our team will explain when relevant.

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Product Information Accuracy

We work to keep product descriptions, images, specifications, and availability accurate across all categories — Instruments, Hygiene & Sterilization, Consumables & Restorative, Orthodontics, Equipment, and Implants. Even so, occasional errors or omissions can occur. If a listing appears incorrect, our team will clarify the details before your order is finalized, and you are never charged for anything you have not confirmed.

Intellectual Property

The Eli Dental name, logo, tagline, site content, layout, and graphics are the property of Eli Dental and are protected by applicable law. You may view and use the site to research and place orders, but you may not copy, reproduce, or redistribute our content for commercial purposes without our written permission.

Acceptable Use

When using the site, please do not:

• Submit false, misleading, or fraudulent account or order information.
• Attempt to disrupt, probe, or gain unauthorized access to the site or its systems.
• Use the site for any unlawful purpose or to resell products in violation of applicable regulations.
• Interfere with another user's use of the site.

Disclaimers & Limitation of Liability

The site and our products are provided in good faith for use by qualified dental professionals. To the fullest extent permitted by law, Eli Dental is not liable for indirect, incidental, or consequential damages arising from use of the site. Dental products should be used in accordance with manufacturer instructions and professional judgment. Nothing in these terms limits any liability that cannot be limited under applicable law.

Governing Law

These Terms of Service are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles. Any dispute relating to these terms or the site will be handled in the courts located in New York.

Changes to These Terms

We may update these terms from time to time as our business or the law evolves. When we do, we will revise the "Last updated" date above. Continued use of the site after changes take effect means you accept the updated terms, so we encourage you to review this page periodically.

Contact Us

Questions about these terms? We are happy to help.