Support

Shipping Information

How your supplies travel from our Hollis, New York warehouse to your practice, from order confirmation to tracking and delivery.

We ship dental supplies to professionals and clinics across the United States from our warehouse in Hollis, New York. Here is what to expect from the moment you place an order to the day it arrives at your practice.

How Your Order Is Processed

Ordering with Eli Dental starts online and finishes with a personal touch. After you browse our catalog and place an order, our sales team reaches out within one business day to confirm your items, quantities, and shipping address, and to finalize pricing in USD. We only prepare your shipment once those details are confirmed, so nothing leaves our warehouse until it is exactly right for you.

This confirmation step is also when we review availability. If an item needs a little extra lead time, we will let you know during that call rather than leaving you guessing.

Shipping at a Glance

Processing

Orders are reviewed and confirmed by our team within one business day. Once confirmed, in-stock items are typically packed and handed to the carrier shortly after.

Transit

Packages ship from Hollis, NY via established carriers. Transit time depends on your location and the service selected, with most domestic deliveries arriving within a standard ground window.

Tracking

Once your order ships, we provide a tracking number so you can follow your package from our warehouse to your door.

Shipping Costs

Shipping is calculated based on the size, weight, and destination of your order. Because each practice orders differently, we confirm any shipping costs together with your final pricing during the order confirmation call. There are no hidden fees added after the fact, and you will always know the total before your order ships.

Tracking Your Order

After your shipment leaves our Hollis warehouse, we will share a carrier tracking number with you. If you have not received tracking details or your package seems delayed in transit, our team is glad to look into it for you.

If Something Arrives Damaged

We pack every order carefully, but shipping is occasionally rough on a box. If your order arrives damaged, please do the following:

  1. Keep the original packaging and all affected items.
  2. Take a few photos of the damage, including the outer box.
  3. Contact us within a few days of delivery so we can make it right.

Reach our team at 718-500-1045 or orders@elidental.com, and we will arrange a replacement or another resolution as quickly as we can.

Common Questions

Where does Eli Dental ship from?
All orders ship from our warehouse at 193-54 Keno Ave, Hollis, NY 11423.
Do you ship outside the United States?
At this time we ship within the United States. If you have a specific need, reach out to our team and we will let you know what is possible.
When will I know my shipping cost?
Shipping costs are confirmed alongside your final pricing during the order confirmation call, before anything ships.
How quickly will my order be confirmed?
Our sales team typically reaches out within one business day of your online order.

For details on how we handle your information, see our Privacy Policy, Terms of Service, and Cookie Policy.

Questions About a Shipment?

Whether you are placing a first order or checking on one in transit, our team is here to help your practice stay stocked and running smoothly.

Get in Touch