Legal

Privacy Policy

Your trust matters as much as your order — here's exactly what we collect, why we collect it, and how we protect it.

Last updated: June 2026

Eli Dental ("Eli Dental," "we," "us," or "our") supplies instruments, consumables, and equipment to dental professionals and clinics across the United States. This Privacy Policy explains what information we collect when you use our storefront, how we use it, and the choices you have. We keep things simple: we collect only what we need to fulfill your orders and serve you well, and we never sell your information.

Information We Collect

We collect the information you give us directly, plus a small amount of essential technical data needed to run the website.

Account information

When you create an account, we collect your name, email address, and a username. Your password is stored only in a securely hashed form — we never see or store it in plain text.

Order and contact information

When you place an order or reach out to us, we collect your name, email address, phone number, the items in your order, and any notes you choose to add. Because pricing is finalized by phone, our sales team uses these details to confirm your order within one business day.

Technical and essential cookies

We use one essential session cookie to keep you signed in, and your browser's local storage to remember the contents of your shopping cart. We do not use tracking cookies, advertising cookies, or third-party analytics. See our Cookie Policy for the full details.

How We Use Your Information

We use the information above only for the following purposes:

  • Process and fulfill orders — preparing your order and confirming details and final pricing by phone.
  • Keep you signed in — maintaining your secure session while you browse and check out.
  • Contact you — responding to questions, confirming orders, and sending order-related updates.
  • Improve our service — understanding what our customers need so we can offer the right products and a better experience.

We do not use your information for advertising, and we do not build marketing profiles about you.

Cookies

Our storefront runs on essential cookies only. The single session cookie keeps you signed in, and local storage holds your cart on your own device. There are no tracking, advertising, or analytics cookies of any kind. For a plain-English breakdown, please read our Cookie Policy.

How We Share Your Information

We never sell your personal information. We share it only with the trusted service providers that help us operate the business, and only as much as they need to do their job:

  • Hosting and infrastructure providers that run the website and store order data securely.
  • Email providers that help us send order confirmations and respond to your inquiries.

These providers are bound to handle your information confidentially. We may also disclose information if required by law, to comply with a valid legal request, or to protect the rights and safety of our customers and our team.

Data Security

We take reasonable administrative and technical measures to protect your information, including hashed passwords, encrypted connections (HTTPS), and access limited to team members who need it. No method of transmission or storage is ever completely secure, but we work to keep your information safe and to address any issues promptly.

Data Retention

We keep your account and order information for as long as your account is active and as needed to provide our service, meet our legal and accounting obligations, and resolve any disputes. When information is no longer needed, we delete it or remove the details that identify you. You can ask us to delete your account at any time — see your rights below.

Your Rights

You are in control of your information. Depending on where you live, you may have the right to:

Access

Ask for a copy of the personal information we hold about you.

Correction

Ask us to fix information that is inaccurate or out of date.

Deletion

Ask us to delete your account and personal information.

To exercise any of these rights, just email our team or get in touch and we'll take care of it. We will never charge you for a reasonable request or treat you differently for making one.

Children's Privacy

Eli Dental is a business-to-business supplier for dental professionals and clinics. Our storefront is not directed to anyone under 18, and we do not knowingly collect information from minors. If you believe a minor has provided us with personal information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. For significant changes, we'll take reasonable steps to let you know.

Contact Us

Questions about your privacy or this policy? We're happy to help.

You may also want to review our Terms of Service and Cookie Policy.

Questions about your data?

Our team is here to help with any privacy request — access, correction, or deletion. Reach out and we'll respond promptly.

Get in Touch