Support

Frequently Asked Questions

Quick answers about ordering, accounts, payment, shipping, and support, so your practice can stock up with confidence.

Have a question about ordering from Eli Dental? Below are answers to the questions our customers ask most often. If you don't see what you're looking for, our team is always happy to help, just reach out by phone or email and we'll take care of you.

Ordering & Accounts

How does ordering work?

It's simple. Browse our catalog, add the items your practice needs, and place your order online. Within one business day, a member of our sales team will call you to confirm the details, answer any questions, and finalize pricing. Your order is only processed once everything is confirmed with you, so there are no surprises.

Who can buy from Eli Dental?

Eli Dental is a business-to-business supplier. We sell to licensed dental professionals, clinics, and dental practices. If you operate or work within a dental practice and need quality supplies, you're in the right place. If you're unsure whether you qualify, get in touch and our team will be glad to help.

Do I need an account to place an order?

Creating an account lets you sign in, build your cart, and keep track of your orders more easily. To stay signed in, we use a single essential session cookie, and your cart is stored locally in your browser. We don't use tracking or advertising cookies. You can read more on our Cookies and Privacy pages.

Pricing, Payment & Shipping

How are prices and payment handled?

All prices are listed in US dollars (USD). Because order quantities and product configurations vary by practice, final pricing is confirmed during the follow-up call from our sales team. They'll walk you through the total and arrange payment in a way that works for your practice. For billing questions, reach us at billing@eli1dental.com.

Where do you ship, and how long does it take?

We ship to dental practices across the United States. Most orders are dispatched promptly once your order is confirmed, and delivery timelines depend on your location and the items ordered. Our team will give you an estimated timeframe when they call to finalize your order, so you'll always know what to expect.

What is your returns policy?

If something isn't right with your order, contact us as soon as possible and we'll make it right. Many products, particularly sterile, single-use, or hygiene items, have handling requirements that affect whether they can be returned, so please reach out before sending anything back. For full details, see our Terms page or call our team to discuss your specific situation.

Products & Support

Genuine Products

We supply authentic, professional-grade dental products across instruments, hygiene, consumables, orthodontics, equipment, and implants.

Quality You Can Trust

Every category is curated for dental professionals, so you can stock your practice with confidence in the materials you rely on daily.

A Real Team

When you order, you talk to real people. Our sales team confirms every order personally and is here to help before and after you buy.

Are your products authentic and good quality?

Yes. We supply genuine, professional-grade dental products intended for use in clinical practice. Our catalog spans instruments, hygiene and sterilization, consumables and restorative materials, orthodontics, equipment, and implants, selected with dental professionals in mind. If you have a question about a specific product before ordering, just ask and we'll help you choose the right item.

How do I contact support?

We're glad to help. You can reach the Eli Dental team in the following ways:

Still have a question?

Our team is ready to help your practice find exactly what it needs. Reach out and we'll get back to you within one business day.

Get in Touch